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Reset DVR: XPY4002-KX, 4004-KX, 8004-KX

Last Updated: Oct 22, 2018 02:39PM COT


NOTE: This process is using the
Xpy View Client for reset the DVR XPY4002-KX, 4004KX, 8004-KX.

 
NOTE: Please take in mind the following:

1. The PC needs to be connected all the time via cable to the router/switch/modem and not to the Wi-Fi

2. Do not change the IP parameters of the DVR and PC

3. Do not shut down or reboot the DVR. (DVR need to be all the time ON and Online)


Access to the following link address to download the XPY View Client software: 
https://www.nexxtsolutions.com/connectivity/us_en/downloads/dl/file/id/1151/xpy_view_client_2_23_16.zip


1. Proceed to install the XPY View Client software. Once installed, double-click this icon to start the program 

2. Once you have done the installation process in the main screen select the option Device Management 


 
3. At the bottom of that screen, it should display the DVR(s )you have on your local network. You will need to send a screenshot of the Device Serial Number and Start Time to Nexxt Solutions’Tech Support to the following email [email protected] (similar to the image you will see below). Once Tech Support gets your screenshot, you will receive a Restore Default Password code within 24-48 hours.  

NOTE: Tech support will provide a valid code which needs to match the serial number and date of the DVR. This code is only valid for that specific date. For that reason, tech support may provide 5-10 codes (one for each specific day) to ensure you have several opportunities to reset the DVR. Ensure to use the correct code for the specific date.

 

 
4. Once you receive the codes choose the DVR you want to reset and press the button  Restore Default Password and you will see a prompt window requesting the password.
 

 
5. Type the codes you receive from the support department. Then Press OK 
 

 
6. If the password recovery was successful, you will get a prompt on the lower right-hand corner of the screen.
 

 
7.  You can now use the default username and password to access your DVR. The default username is admin and password is 12345
 

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